How we collect, use, and protect your personal information

Privacy policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Book sessions or services
  • Contact us via email, phone, or contact forms
  • Subscribe to our newsletter or mailing list
  • Participate in workshops, retreats, or events
  • Provide feedback or testimonials

1.2 Types of Personal Information

The personal information we may collect includes:

  • Name and contact details (email, phone number, address)
  • Health information relevant to sound therapy sessions
  • Payment information for bookings and services
  • Communication preferences
  • Session notes and progress records

2. How We Use Your Information

We use your personal information for the following purposes:

  • Providing sound therapy services and sessions
  • Communicating about appointments and services
  • Processing payments and managing bookings
  • Sending newsletters and updates (with your consent)
  • Improving our services and customer experience
  • Complying with legal and regulatory requirements

3. Legal Basis for Processing

Under UK GDPR, we process your personal information based on:

  • Contract: To provide services you have requested
  • Consent: For marketing communications and testimonials
  • Legitimate Interest: For business operations and service improvement
  • Legal Obligation: For record-keeping and compliance

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights and safety
  • With trusted service providers who assist in our operations (under strict confidentiality agreements)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access, use, or disclosure
  • Accidental loss or destruction
  • Alteration or corruption

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Session records are typically retained for 7 years in accordance with professional guidelines.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your personal information
  • Restriction: Limit how we process your information
  • Portability: Receive your information in a portable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for marketing communications

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality and user experience
  • Analyze website traffic and usage patterns
  • Remember your preferences and settings

You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16 without parental consent.

11. International Transfers

Your personal information is processed within the UK. If we need to transfer information internationally, we will ensure appropriate safeguards are in place.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last Updated” date.

13. Contact Information

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

14. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

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